General Terms and Conditions applying to rentals
Jeeps car rental co LLC is an independent company licensed for short / long term car rental in the UAE, who has it’s registered physical address : Jeeps car rental co LLC 6 – Street 21 – Al Quoz – Al Quoz Industrial Area 4 – Dubai, United Arab Emirates, registration (hereinafter “the Rental Company”, We” or “Us”) of motor vehicles and their equipment and accessories, under the brand name “Jeeps car rental” or any other brand name registered by Jeeps car rental.AE , is exclusively subject to these General Rental Conditions (“Conditions”) and to the special conditions stated in the contractual document (“the Rental Agreement”) given to the person renting the vehicle (“the Customer” or “You”). YOU ACKNOWLEDGE THAT YOU HAVE RECEIVED, UNDERSTOOD AND ACCEPTED THESE CONDITIONS AT THE LATEST UPON DELIVERY OF THE RENTAL AGREEMENT AND THE KEYS TO THE VEHICLE AT OUR AGENCY.
By entering Your signature physically or on an electronic device, You are confirming Your acceptance of these Conditions of the Rental Agreement. Your signature will be stored electronically and physically on our documents, together with the Rental Agreement on physically unalterable media. It is further agreed between the parties that the image of the signatures and of the Rental Agreement will have the legal effect of an original document. In certain cases (regular customers, business customers, etc.), customers will not be systematically asked to sign a Rental Agreement, as the parties agree that a previous rental or any framework agreement existing between the parties will constitute acceptance of these Conditions.
THESE CONDITIONS SET OUT IN PARTICULAR THE CASES IN WHICH WE ACCEPT THAT YOUR LIABILITY OR THE LIABILITY OF ANY AUTHORIZED DRIVER WILL BE LIMITED AND/OR EXCLUDED (THE “OPTIONAL LIABILITY LIMITATION”).
PRE-CONTRACTUAL INFORMATION’S:
The advertising documents of the rental company Jeeps car rental co . LCC do not constitute offers. The quotation, the proposal constitutes the information prior to the sale, this is the pre- contractual period. Only the firm reservation booked in our agency or on the Website www.jeepsrental.ae determines the final cost of the rental and its options, thus is subject to availabilities at reservation time. Therefore, in the absence of contrary provisions appearing in the estimate, the characteristics, special conditions and rental prices and its options will be contractual upon the formalization of the reservation issued by the rental company in the form of a paper or digital booking details. Jeeps car rental co LCC reserves the right not to accept the booking if the latter shows an excessive financial risk or comes from a customer who has not fulfilled previous obligations or has shown inappropriate behaviour or contrary to the rules of propriety.
ARTICLE 1 – RESERVATIONS AND RENTAL PERIOD
1.1 Reservations
Reservations apply solely to a vehicle category chosen by You and to the corresponding price, not to the make or model of the vehicle. If You do not show on the agreed date within sixty (60) minutes of the time indicated when You made Your reservation, We are not obliged to maintain said reservation. Cancellations may be made at any time before the start of the rental, unless otherwise stipulated for prepaid rentals (Article 14) notably.
1.2 Rental period and renewal
The Rental Agreement has a fixed term, as defined at the time of booking and set out in the Rental Agreement and ends on the agreed date and time. The duration of the contract cannot exceed 200 days and may be renewed at the request of the Customer and with the agreement of us. As We require to respect the obligations contracted with the car manufacturers of the vehicles in its fleet, the Customer may be asked, at any time, to return/replace the vehicle. To obtain such a renewal, the Customer is required to come to the branch with the vehicle in order to extend the rental agreement. In case you extend your rental agreement without informing us previously, we will take all necessary measures to recollect the vehicle and the outstanding.
At the end of the period set out in the Rental Agreement, the rental may be renewed at Your request, and with our agreement. In order to have Your rental renewed, You must take the vehicle to our agency in order to sign a new Rental Agreement at the current rate. Any rental renewal will rollover to the next day if the rental agreement is not ended before 1600 hours ( 4 pm). If You do not go to our agency to have Your contract renewed, and if You do not return the vehicle to the agreed location at the date and time stated in the Rental Agreement, the Rental Agreement will be terminated, any Liability Limitations and Optional Insurance agreed and taken out at the beginning of the rental period will no longer apply. With regard to the continuous use of the vehicle, and until its actual return, You and any Authorized Driver will be jointly and severally liable to Us for the payment of a usage fee, the amount of which shall be equal to our daily rate for private customers, as displayed in our agencies, unless the failure to return the vehicle is not Your fault or the fault of the Authorized Driver.
You must inform us immediately of any event that prevents You from returning the vehicle on the agreed date and at the agreed time. Please be advised that failure to return the vehicle to the location and on the date agreed in the Rental Agreement may result in legal action for misappropriation.
ARTICLE 2 – PERSONS AUTHORIZED TO DRIVE THE VEHICLE
In principle, You are the only person Authorized to drive the vehicle. If You would like one or more other persons to use the rental vehicle under the conditions stated in the Rental Agreement and these conditions, prior to the start of the rental, the relevant person(s) must also produce a valid driving license and identity document (“Authorized Driver”). An additional amount will be charged for each Authorized Driver.
You and any Authorized Driver undertake to drive the vehicle on a valid driving license which must not have expired or have been cancelled, suspended, or withdrawn at the time of the rental. Any sub-rental or loan of a vehicle to a person not Authorized by us is prohibited and will result in the loss of the insurance and protection.
ARTICLE 3 – DOCUMENTS TO BE PROVIDED
1. The renter and all approved drivers must be in possession of a full, valid driving license for at least one year, furthermore, the following conditions apply depending on the issuing country of the driving license.
2. United Arab Emirates residents require a United Arab Emirates driver’s license.
3. Drivers from the GCC countries are required to present original passport or GCC
Identification cards if used to enter the UAE.
4. Customers on resident / employment visa or if the resident visa is under process are required to have a UAE driving licence which must be at least one year old. If the UAE driving licence is less than one year old, then a supporting driving licence providing that the driver has been driving more than 1 year is required.
5. Drivers from the countries not listed below are only permitted to drive with an international driving licence supported by the original home country licence. If drivers licence was issued outside origin country, then valid current residence visa or working permit is required. All drivers must proof on their driving license they are 21 years old at the time of rental agreement. This condition applies to all customers residents and tourists.
6. Valid national driving licenses from the following countries are accepted:
Africa: South Africa (national only).
7. Chinese Driving License must be translated from accredited (legal) translation centres in the United Arab Emirates. Customers must present a valid passport in Roman alphabet at the time of rental as proof of identification.
8. Kindly note that We require the following documents upon handling over the vehicle:
9. Customers on pre-arranged entry visas will be required to present proof of entry visa. Kindly note that We require the following documents for Long Term Rentals:
ARTICLE 4 – PAYMENT
1. The following credit cards are accepted:
2. Age Restrictions in United Arab Emirates
3. Accident and customer responsibility
ARTICLE 5 – PROPERTY OF THE VEHICLE AND ITS ACCESSORIES
The vehicle and its accessories are the property of either the Rental Company or a third party. In any event, You and any authorized driver do not have the right either to sub- rent the vehicle and its accessories, not to make any modifications or repairs on the rental vehicle or its accessories, except in the cases provided for in Article 6 below.
ARTICLE 6 – DELIVERY OF THE VEHICLE
The vehicle and its accessories shall be made available to You in perfect working order, subject to non-apparent defects. The Rental Agreement details any apparent defects affecting the vehicle and its accessories, as Well as the mileage and the fuel level. YOU ARE REQUIRED TO VERIFY THE CONDITION OF THE VEHICLE AND THE INFORMATION CONTAINED IN THE RENTAL AGREEMENT WHEN COLLECTING THE VEHICLE. If applicable, before leaving our agency, You must inform us of any apparent defects that are not listed and of any discrepancy in mileage or fuel level, so that We can in rectify the information contained in the Rental Agreement. IF YOU DO NOT INFORM US ACCORDINGLY BEFORE LEAVING OUR AGENCY, NO CLAIMS CONCERNING APPARENT DEFECTS WILL BE CONSIDERED.
ARTICLE 6 – MAINTENANCE
You and any authorized driver undertake to take care of the rental vehicle and its accessories, to notably check at regular intervals engine oil and water levels, and to ensure that the vehicle remains in roadworthy condition throughout the rental. You and any authorized driver are forbidden from carrying out repairs on the rental vehicle without our express prior consent.
ARTICLE 7 – CONDITIONS OF USE OF THE VEHICLE
7.1. You and any authorized driver must not use or allow a third party to use the rental vehicle in particular:
on unsuitable roads,
As a rule, You and any authorized driver are required to comply with the provisions of traffic regulations, and to refrain from reckless driving. You and any authorized driver also undertake to keep the keys of the vehicle in Your possession, to use the anti-theft device and to lock the vehicle while keeping the registration documents with them.
WE RECOMMEND THAT YOU AND ANY AUTHORIZED DRIVER PAY ATTENTION TO THE DIMENSIONS OR CLEARANCE OF THE VEHICLE (IN PARTICULAR FOR UTILITY VEHICLES). ANY MISJUDGEMENT OF THE DIMENSIONS WITH RESPECT TO ROAD INFRASTRUCTURE THAT RESULTS IN THE LOSS OF OR DAMAGE TO THE VEHICLE WILL RESULT IN THE EXCLUSION OF THE POSSIBLE OPTIONAL LIABILITY LIMITATIONS PROVIDED FOR IN ARTICLE 10.2.
EVEN IF YOU AGREE TO ONE OR MORE OF THE OPTIONAL LIABILITY LIMITATIONS PROVIDED FOR IN ARTICLE 10.2, YOU OR ANY AUTHORIZED DRIVER WILL BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGE CAUSED AS A RESULT OF THE VEHICLE BEING USED IN BREACH OF THIS ARTICLE AND FOR ANY COSTS AND LEGAL FEES RESULTING THEREFROM.
ARTICLE 8 – RETURNING THE RENTAL VEHICLE IN GOOD CONDITION
You or any Authorized Driver must return the rental vehicle, keys, equipment and documents by the date and time stipulated in the Rental Agreement, in its original condition as described in the Rental Agreement, subject to ordinary Wear and tear. When the vehicle is returned, the vehicle will be jointly inspected by You and Us and a return report will be signed by You or any Authorized Driver. You may request a copy of this report. At certain agencies, a return condition report will be prepared using an electronic device.
Your signature on this electronic device will be stored electronically together with the return condition report on physically unalterable media. It is agreed between the parties that the image of the signatures and that of the return condition report will have the legal value of an original document.
ARTICLE 9 – INSURANCE
1. Third Party Insurance (TI)
2. Loss Damage Waiver (LDW)
3. Personal Accident Protection
As set out in Article 9 .6 of these Conditions, damage to glass and tyres is excluded from damage Protection. By taking out the optional liability limitation cover for broken glass and tyres when entering into the Rental Agreement, You agree to pay an additional charge per rental day (indivisible twenty-four (24) hour periods) at the current rate, this will exempt You and any Authorized Driver from liability for material damage caused to the tyres (excluding wheel rims), windows (windscreen, side windows, rear window) as Well as the external and internal rear-view mirrors.
These Liability Limitations will not apply:
1. in the event of deliberate or fraudulent misconduct
2. in the event of negligence or carelessness by You or the authorized driver(e.g. keys left in the vehicle),
3. in the event of breach of the provisions of traffic regulations and applicable road regulations,
4. in the event of use of the rental vehicle contrary to the provisions of Article 7 of these Conditions, in particular for use:
5. on unsuitable roads,
6. for the carriage of goods in return for payment, except with our written permission,
7. for the transport of persons in return for payment,
8. for driving lessons, trials, competitions, or car races,
9. by anyone under the influence of alcohol (blood alcohol level above the legal limit) or any forbidden substance (narcotics, medicines, etc.),
10. to transport a heavier load or more passengers than stated by the manufacturer,
11. to transport any flammable, explosive or radioactive substances that may damage the vehicle or cause an abnormal risk to the driver, passengers and/or third parties; this prohibition does not apply to the transport of ordinary and common products such as, for example, bottles of alcohol, mineral oil or gas refills,
12. to move or tow another vehicle,
13. in the countries prohibited by the Rental Agreement as described and listed in Schedule 1,
14. for any sub-rental,
15. to drive in areas closed to the public (airport zones, military zones, etc.),
16. for the purpose of intentionally committing an offence.
17. in the event of transport of the vehicle by ferry,
18. in the event of attempted suicide or suicide,
19. in the event of driving with an expired, suspended or withdrawn driving license,
20. in the event of failure to report the circumstances of an accident or a fire envisaged by Article 11.2 of these Conditions, or failure to report the circumstances of a theft envisaged by Article 11.3 of these Conditions,
21. in the event that an accident or fire report does not comply with the provisions of Article 11.2 of these Conditions, or a theft report does not comply with the provisions of Article 11.3 of these Conditions,
22. in the event of attempted fraud,
23. in the event of intentional misrepresentation in the rental agreement, in the accident, fire or theft witness statement, or in an accident report drawn up and agreed by the parties,
24. for damage not considered as fires (i.e. combustion with flames), such as cigarette burns,
25. for damage to Your belongings or goods or those of the Authorized Driver which are transported in the vehicle,
26. for interior damage, unless the Interior Protection has been subscribed,
27. for damage resulting from the use of the wrong fuel,
28. in the event of failure to pay the rental price and associated costs,
29. for damage to the upper parts of the vehicle and subsequent consequential damage, said upper parts being the bodywork above the upper limit of the windscreen,
30. for damage caused to the lower parts of the vehicle and subsequent consequential damage for any reason whatsoever, said lower parts being the components situated below the chassis,
31. in the event of the theft of the vehicle by Your employees or the employees of any Authorized Driver, their relatives (see Article 311-12 of the French Criminal Code) or persons living under their roof,
32. for theft of Your belongings or goods or those of the Authorized Driver which are transported in the vehicle.
IN VIEW OF THESE EXCLUSIONS, WE WISH TO REITERATE THAT WE RECOMMEND THAT YOU AND ANY AUTHORIZED DRIVER PAY ATTENTION TO THE DIMENSIONS OR CLEARANCE OF THE VEHICLE (IN PARTICULAR FOR UTILITY VEHICLES). ANY MISJUDGEMENT OF THE DIMENSIONS IN RELATION TO THE ROAD INFRASTRUCTURE WHICH RESULTS IN THE LOSS OF OR DAMAGE TO THE VEHICLE WILL RESULT IN THE EXCLUSION OF ANY OPTIONAL LIABILITY LIMITATIONS AS SPECIFIED ABOVE.
10. Period of validity and scope of application of the liability Limitations
The Optional Liability Limitations apply solely for the rental period stipulated in the Rental Agreement. After this period, and unless We formally agree to extend the Rental Agreement before any damage occurs, You and any Authorized Driver will lose the benefit of the said Optional Liability Limitations, as already stated in Article 1.2 of these Conditions.
ARTICLE 10. OBLIGATIONS IN THE EVENT OF AN INCIDENT
10.1 Police report mandatory In case You have an accident please call the Police (999) and ask for every damage a police report.
10.2 Special obligations in the event of theft
If the vehicle is stolen, You or any Authorized Driver must:
ARTICLE 11 – ASSESSMENT AND COMPENSATION PROCEDURES
Any damage noted on the return of a vehicle will be assessed by an independent expert approved by the insurance companies. In the case of damage that does not render the vehicle unfit to drive, the vehicle will not be immobilized, and the assessment will be carried out remotely on the basis of photographs taken at the time the vehicle was returned. You or any Authorized Driver may ask for a second assessment to be carried out, at Your expense. This may be carried out solely on the basis of the information used to conduct the independent expert’s assessment, immobilization of the vehicle for this purpose being excluded, unless You or the Authorized Driver pay the immobilization costs, which will correspond at least to the rental fee at the rate displayed in the agency during the period of immobilization, plus storage costs etc. If You or any Authorized Driver wish to have a second assessment carried out, You must inform our claims department in writing within 48 hours of receiving the independent expert’s assessment, by writing to the following address: in**@*********al.ae
You expressly agree to compensate Us for the monetary equivalent of the damage to the rental vehicle, up to the amount of the liability established, and if You do not benefit from an optional limitation thereof, as provided for in Article 9 above.
ARTICLE 12 – RENTAL FEE, MISCELLANEOUS COSTS AND PAYMENT TERMS
The Rental Fee is the fee charged by Us at the current rate on the date the Rental Agreement is signed. Promotional rates are valid solely for the proposed period. If this period is exceeded, and without prejudice to the provisions of Article 1.2, the rate displayed in the agency will apply to the full rental period.
YOU ARE LIABLE TO PAY THE PRICE OF THE RENTAL:
The Rental Fee comprises the main rental fee and any additional charges:
The mileage covered during the period of the Rental Agreement is that indicated by the milometer installed in the vehicle by the manufacturer. If You or the Authorized Driver fraudulently disconnect the milometer, a fixed amount of one thousand (1,000) kilometres per day of rental will be charged at the current rate. The rental fee and any additional surcharges must be paid in full for the duration of the contractually agreed rental. A late pick-up of the vehicle or its early return, by the customer, will not give rise to reimbursement.
YOU WILL ALSO BE LIABLE FOR THE PAYMENT OF OTHER COSTS AND DAMAGES, NAMELY:
Except for Prepaid Rentals, the Rental Fee as Well as sundry costs are payable on the invoice due date and at least every 30 days, as per interim invoices. The Rental Fee for Prepaid Rentals is due on the date of reservation, although adjustments may be made at the end of the rental period in respect of any additional charges and other costs and damages.
Any payment made after the due date indicated in the relevant invoice will, if formal notice to You remains without effect, incur payment of a late-payment penalty charged at three times the statutory interest rate for the period from the due date until actual payment of the debt, without prejudice to our right, if applicable, to automatically terminate the Rental Agreement and demand the immediate return of the rental vehicle. Business customers will furthermore be automatically liable to pay a fixed debt collection charge of forty (40) euros (Articles L.441-6 I, paragraph 8, and D.441-5 of the French Commercial Code).
In the event of termination of the Rental Agreement, You must return the vehicle to the address indicated by Us, at Your expense and risk. In the event of non-return of the vehicle, We will be entitled to take all necessary measures to secure its return.
We may demand the payment of a deposit according to the car category as a payment guarantee. However, for higher category vehicles, We may request a payment guarantee for a higher amount, in accordance with the special conditions communicated to You prior to the signing of the Rental Agreement.
We may demand the payment of the payment guarantee at any time, at the start of the rental or later on. Where applicable, We must return the payment guarantee at the end of the rental without interest and following deduction of all costs, charges or any other sums payable by You.
ARTICLE 13 – PREPAID RENTALS
When booking at a prepaid rate, the payment will be charged along with the total rental price (incl. booked extras and charges) prior to the rental. The driver and mode of payment shall be finalised at the time of reservation and cannot be changed. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card. A refund shall not be issued for non-collection, vehicle being collected late or returned early.
A booking can be changed up to 48 hours before the start of the rental (on availability) in return for an alteration charge of AED 205.00.
A booking can be cancelled before the rental begins. In the event of cancellation, the payment in advance already made towards the rental shall be paid back subject to a cancellation charge, which will be withheld and shall be in the amount of the rental charge (including any extras and charges) for a maximum of 3 rental days.
Cancellations can be made online or in writing and must be addressed to: Jeeps car rental co LLC 6 – 8 Street 21 – Al Quoz – Al Quoz Industrial Area 4 – Dubai United Arab Emirates.
Phone: 04 262 6947 ( office hours only)
Email: in**@*********al.ae / cu******@*********al.ae
In the event that the booked vehicle is not collected or not collected at the agreed time the rental charge already paid shall be withheld in full.
ARTICLE 14 – PARKING FEES, TOLL CHARGES AND BREACHES OF TRAFFIC REGULATIONS
Liability for payment:
You and any Authorized Driver agree to comply in all circumstances with traffic regulations and, more generally, with the regulations in force when driving and using the rental vehicle in Your custody by virtue of these Conditions and the Rental Agreement. You and any Authorized Driver declare that You/he/she hold(s) a valid driving license for driving the vehicle.
You and any Authorized Driver are obliged to pay any fee, tax and amount due under the regulations relating to road tolls and parking charges for the rental vehicle.
You and any Authorized Driver will be personally liable for paying all fines and charges relating to the operation and use of the rental vehicle and for all criminal, administrative and pecuniary consequences that may result from breaches of any applicable regulations (in particular parking regulations) concerning the rental vehicle during the rental period, and this, until the keys of the rented vehicle are collected by the Jeep agency.
In the event that We are required to pay the fines and fees for you or by You and any Authorized Driver under the preceding paragraph, You expressly authorize Us to charge the amount corresponding to the fine or fee and, where applicable, any surcharge due to a failure by You to pay such fines or fees.
For each fine or fee payable by You and any Authorized Driver and received and processed by Us, You will be liable to Us for administrative charges, the amount of which is displayed in each agency and detailed in our pricing conditions.
By accepting the Rental Agreement, You authorize Us to debit the amounts corresponding to these fines, fees and administrative charges to Your payment card, or, when this debit is not possible, You undertake to pay the corresponding invoice.
ARTICLE 15 – ELECTRONIC INVOICING
As a matter of principle, the invoices We issue will be emailed to You at the email address specified for that purpose by You. You therefore agree to no longer receive printed invoices. You also agree for Us to send electronic invoices raised in accordance with applicable regulations to the email address indicated for that purpose.
You may at any time refuse the transmission of electronic invoices and request that these be sent in paper form.
You must take all the necessary steps to receive or – if agreed – download electronic invoices. You will be responsible for problems of any kind that prevent the receiving or downloading of invoices sent electronically. Invoices will be deemed to have been received once they have entered into Your area of control. In the event that We only send a notification informing You that an electronic invoice is available for download, You will be deemed to have received said invoice as soon as You have downloaded it. You are obliged to regularly download the invoices made available.
You must notify Us immediately if an invoice cannot be received or downloaded. In this case, We will send You a copy of the invoice, marked as a copy. If problems preventing the transmission of electronic invoices cannot be resolved quickly, We are Authorized to send the invoices in paper form until said problems have been resolved.
In the event that We provide You with access data, a username and/or a password, You must protect such data against any unauthorized access and keep them confidential. You must notify Us immediately if You become aware of unauthorized access to this data.
ARTICLE 16 – COMPUTERISED PROCESSING OF PERSONAL DATA
In our capacity as (joint) data controller, We collect personal data concerning our Customers as Well as any Authorized Driver and third party involved in the reservation process. This information is required in order to manage Rental Agreements, provide services and manage relations with our customers and business partners. We also retain this information for security purposes and to fulfil our statutory and regulatory obligations. The data We collect are shared with all Jeeps car rental co LLC group companies to ensure service continuity.
In accordance with the GDPR, You have the following rights:
ARTICLE 17 – TERMINATION
The Rental Agreement may be terminated by either party in the event that the other party breaches its obligations under said Rental Agreement or these Conditions, and in particular the provisions of Article 7 hereof. Notwithstanding such termination, the Parties reserve the option to claim compensation for losses suffered as a result of the breach of contractual provisions by the other party. The termination will be effective eight days after the sending of a formal notification of the breach, if said breach has not been remedied in that time.
In the event of termination of the Rental Agreement, the vehicle must be returned to the address indicated by Us, at Your own expense and risk, no later than the date indicated in the letter of termination.
In the event of non-return of the vehicle by that date, We will be entitled to take all necessary measures to secure its return. If the vehicle is not returned on the date and at the time indicated in the letter of termination, any Liability Limitations and Optional Insurance taken out at the start of the rental will cease to apply. With regard to the continuous use of the vehicle, and until its actual return, You and any Authorized Driver will be jointly and severally liable towards Us for the payment of a usage fee, the amount of which shall be equal to our daily rental rate for private customers, as displayed in our agencies, except in the case where the failure to return is not Your fault or the fault of the Authorized Driver.
ARTICLE 18 – JURISDICTION
If You have entered into the Rental Agreement in the capacity of a business person, any dispute arising from the said Rental Agreement will be referred to the exclusive jurisdiction of Tribunal (Court) of Dubai in UAE. Please read this document carefully and initial each page and sign the last page which is page 17. By singing and initial this document you accept the terms and conditions stated above in this document.
