FAQs

No the vehicles are not built for safari and any damage caused will be charged to the customer who rented the vehicle

Darb is an integrated toll system in the Abu Dhabi, it is built to automatically deduct a fee when a vehicle crosses a darb toll gate. Darb Toll gate crossing is charged at [actual price + 25% administration fee] + VAT.

At the time of rental, a pre-authorisation hold is secured on the credit card provided (debit cards are not allowed), to cover the estimated rental charges and any additional charges that may be incurred. A Pre-Authorisation is a blocked amount on the card limit, which may appear as a debit and will not be available for your use. The Pre-Authorisation amount is reduced from the total credit limit on your credit card but is not released to us. The pre-authorisation is released in the normal course as pre-defined by your respective banks. Additional pre-authorisations (holds) are be obtained if the vehicle is not returned on the date/time noted on the rental agreement or if the original terms of the rental change, which result in additional charges. A request for releasing a block on a credit card is forwarded by us as applicable but may take up to 21 working days to process in your account unless it is automatically released as per the set time period by your bank.

Hirers should be at least 21 years of age and should hold a valid UAE driving license (at least for 6 months) for UAE Residence holders. For Tourist Permits, we require an International Driver’s License. The minimum rental period is 48 hours from the time of renting.

Parking in UAE is readily available. Parking along the roadside is paid depending on the zone you are parked in. You can get parking tickets via parking meters that are installed all over the UAE. You can also park your car by SMS-ing to the designated numbers based on your location ‘[Number plate] [Area code] [number of parking hours]’ to ‘7275’.

Debit card deposit is processed after 40 calendar days from date of vehicle return, there is a 2% service fee + VAT charged by the bank.

Yes, any salik tolls and traffic fines updated pertaining to the car hire can be charged on the credit card even after the vehicle returns.

Most roads in the U.A.E. are radar controlled and it is in your interest to adhere to the speed limits which are clearly highlighted on road signs. All traffic violations will be charged to the renter alongwith a service fee and VAT.

Thrifty Car Rental offers you a 24hr breakdown and roadside assistance. In any unforeseen circumstances, should your vehicle be involved in an accident please note that the vehicle should not be moved from the point of the accident or damage, except in the case where the damage is minor and the vehicle is causing an obstruction to the traffic. Kindly call the police (Dial 999) and remain with the vehicle in order to obtain a police report to be submitted to Thrifty Car Rental to claim insurance. Please notify our 24hr toll free 800 4770 in Dubai & Northern Emirates and 800 701 in Abu Dhabi and Al Ain of the incident to help facilitate any replacement the vehicle may require.

For UAE Resident Visa Holders: A valid UAE Driving License. For Visitors (on visit/transit visa) from GCC Countries: A valid GCC country driving license. For visitors from all other countries other than GCC countries (on visit/transit) : a valid international driving license. Non GCC Nationals with GCC Driving License also need to provide a valid residence visa of the country from where the license was issued.

No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

Yes, an additional drive can be added on with a minimal charge. The counter staff is to be informed at the time of the rental and documents such as passport and valid driving license to be submitted.

You can locate the nearest Thrifty rental location in the "Locations” tab section of the website. Select "Locations," and select your destination from the pop-up window that appears. If you still need assistance please contact your local Thrifty toll free at 800 4770 for Dubai & Northern Emirates and 800 701 for Abu Dhabi & Western Region for assistance.

When you change the return location outside the city limits, a location based charge may apply.

A grace period of 2 hours is provided, which converts to one full day rental if exceeded.

Off-road use is a violation of the rental agreement and is not allowed.